Exchange and Refunds
Based on your Monitor/Screen and display capabilility please be aware that the colour may vary slightly. Lemonade Wigs do our best to capture photos that display the color most accurately and in best natural light.
We custom colour most of our human hair units so colour stains on the cap and lace are possible. When units are hand coloured there is a potential for colour staining on inside of the cap. We will not accept a return because of colour stains on inside of cap. No exceptions.
When shampooing, you will have colour washing off your unit for the first few washes. This is totally normal and your unit is not defective.
Our return policy lasts 5 days. If 5 days have gone by, unfortunately we can’ t offer you a refund or exchange. Your return must be promptly posted or sent to a shipping service of your own choice by day 5 of receiving your unit , day 1 is day it’s delivered. NO EXCEPTIONS.
To return your unit/topper, you should contact firstname.lastname@example.org … Please forward your tracking number to email@example.com and please note if your return is postmarked after day 5 your return will be refused and sent back to you by secure delivery. NO EXCEPTION TO THIS CONDITION
Please plan ahead if you are making a return. It may take 24 hours to get an email response so please plan ahead so your return is on time.
To be eligible for a return, your unit/topper must be unused and in the same condition that you received it. Unworn and lace uncut, hair uncut, no color or cap adjustments made. It must also be in the original packaging. You are responsible for postage costs, postage costs are nonrefundable.
If in the rare occurrence you believe you have received a defective unit/topper please contact us immediately so we can rectify the matter. If the unit/topper is past 30 days from the date of delivery you will not be eligible for any assistance in this matter. If your unit has been altered by a 3rd party wig specialist or hairdresser this 30 day guarantee is void and we will not be responsible.
Hair Care Products: Not eligible for return/ exchange/refund due to the nature of the product.
If your purchase a unit/topper from Lemonade Wigs, we will recommend a sulphate and paraben free shampoo and conditioner set. If you do not purchase the correct products for washing and looking after your unit , Lemonade Wigs can’t be held responsible for any flaws or damages caused by using the wrong after care.
DOMESTIC AND INTERNATIONAL RETURNS
Once your return is received please allow up to 7 days for Lemonade HQ to inspect and approve your return.
Depending on your method of payment it may take up to 10 days after refund is processed to see the credit show up on your account. You may also request an exchange for no additional charge.
SHIPPING POLICY: Your order will ship typically within 7 to 10 business days after your purchase is made via website. If your order is a custom made unit please be advised it can take 12 weeks to process this. If an email address was provided while making your purchase you will get an order confirmation email and a lead time details.
CUSTOMS DUTY CHARGES: Please be aware of your country’s customs import allowances and restrictions. As the importer, customs import duties/fees are the customer’s responsibility.
CUSTOM MADE UNITS ARE NON RETURNABLE AND NON REFUNDABLE. HOWEVER WE ARE HAPPY TO HELP WITH ANY ISSUES YOU MAY NOT BE SATISFIED WITH.
RISK OF LOSS OR DELAY: All packages once shipped are the responsibility of the recipient. Lemonade wigs will not be held responsible for orders with incorrect shipping information provided by customers. If your item is lost or delayed, Lemonade Wigs hold
CUSTOM MADE UNITS: Custom orders take approximately 12 weeks to complete, this is an approximation and may take more or less time to complete. We do our best to complete your order on time! Photos for your approval are sent to you before your unit is shipped to you. Custom units are made to an individuals needs and for this reason are not returnable.
Once your order is placed you do not have the right to cancel this, all materials are ordered and paid for as soon as your order is placed.
Lemonade Wigs reserves the right to cancel or refuse any order for any reason at any time